In a perfect world, every event would go smoothly. Unfortunately, we don't live in a perfect world and things happen. That's why it is very important that you familiarize yourself with our event cancellation policies on The Bash.
We know that the possibility of cancelling a gig is the last thing anyone wants to talk about...but better now than later, right?
Our Event Protection Policy is designed to protect The Bash, our vendors, and our clients in a fair way. Members of The Bash are expected to honor all event obligations. At the same time, we understand that sometimes unforeseen circumstances do arise.
Event Cancellation Policy
Our event cancellation procedures are listed in section in our Event Protection Policy. We recommend reading through it, but the basics are covered below:
Canceling a Booking: Always inform both your client and The Bash as soon as possible whenever you have to cancel a booking. Once notified of a cancellation, The Bash tries to help the client find a replacement. The sooner you let us know, the more likely we'll be able find one, preventing an unpleasant outcome.
Canceling a Booking More Than 14 Days Prior to an Event: If you are canceling an event more than 14 days prior to the event date, we will refund the booking fee to whoever paid it and the client will not be able to leave feedback. You'll face no further action from The Bash.
Cancelling a Booking within 14 Days of an Event: If you are canceling an event within 14 days of the event date, The Bash reserves the right to issue a 'No Show' penalty - meaning the member who canceled will forfeit their booking fee (if they paid the booking fee on behalf of the client) and will remain eligible for client feedback. The member will also be eligible to receive a Warning, Strike or termination of their membership with The Bash.
Exceptions: If the client confirms the booking within 14 days of the event date, the member has 24 hours after the time of booking to notify The Bash through email or phone that they are unavailable. After 24 hours the gig is considered booked and the member is expected to fulfill the agreement.
If the client confirms the booking within 14 days of the event date and the member notifies us of the cancellation more than 24 hours after the confirmation, the performer will fall into the same 'No Show' stipulation as above.
Cancelling a Booking Due to COVID-19: We have made some modifications to our Event Protection Policy until further notice. In the case of a last minute event cancellation due to COVID-19, we will not be penalizing members—we will be refunding the booking fee to members and clients will not be able to leave a review. Our goal is to handle any COVID-19 related event cancellations as delicately as possible.
For all other non-COVID-19 event cancellations, our typical event cancellation policy and procedure will be enforced.
Read more about our vendor and client cancellation policies here.
Making Changes to Already Confirmed Bookings on The Bash
Congratulations on the booking! Once an event is officially booked on The Bash, only The Bash can make changes to the event's details (time, date, rates, location, etc.). We would encourage you to confirm changes directly with your client and contact us at firstname.lastname@example.org to inform us of which details need to be updated. From there, we will confirm the changes with the client and update the booking accordingly. We highly encourage you to use The Bash messaging to communicate changes with clients so that we can update the details for you faster.
If you have any questions about these policies please do not hesitate to ask. We'd be more than happy to explain them. Just email us at email@example.com.