How to Respond to Leads Like a Pro

Posted by GigMasters on November 1, 2017

There's no exact science to responding to clients (every gig request is different). However, here at GigMasters, we see thousands of messages sent to clients every day. So, we'd like to share some strategies that have proven to help vendors get booked!

Recently, we came across a quote response similar to this one:

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We can do better than that, right? These are important life events for your clients, so be sure to carefully craft your response for each one to prove that you will provide them with a special experience.

Lead Response Tips

Here are some simple ways to customize your message to get clients to respond to you:

  • Make it personal: Address the client by first name and mention their specific event.
  • Show excitement: Keep the tone of your message upbeat and celebratory.
  • Be professional: Use spell check, don’t write in ALL CAPS, and write in complete sentences.
  • Provide next steps: Ask them if they're available to speak or meet with you, and encourage them to contact you anytime.
  • Be human: Include your name and contact information in the signature, not just your profile name or company.

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OK, now we're getting somewhere! The above is a pretty standard "short and sweet" way to respond. But we know some vendors like to provide more info, such as different pricing levels, longer descriptions about their business/services, etc. That works too!

The Personal Touch

Here's another approach below. This message offers more personality and better relates to the client's specific request (in this case, a musical performance). 

Hi Sarah!

Thank you so much for the interest in having me play for you and your guests on November 15th. I would love to have the opportunity to put together a great evening of music for you. It's been a busy summer of private parties for me, and I've been playing a wide variety of music that my clients have been enjoying.

I’m rated highly on GigMasters so you can rest assured that, should you choose to hire me, you're getting one of the most experienced musicians in the area. Please feel free to contact me anytime if you have any questions before you make a final decision.

Thank you again for your consideration. I very much look forward to hearing from you!

Cheers,
John Smith

The Package Deal

Offering package deals is another professional way to sell your services. We know that pricing can be complicated, however, we recommend that you quote with a base rate (at least) and never leave your quote blank.

Sometimes vendors say, “Call me to discuss my rate.” That may work if you're the only one requested, but when you're competing with other vendors (which is most of the time) don't risk it! Here's an example of a quote message with different offers:

Hi Sarah,

Thank you for the request! NYC Entertainment is available for your wedding on March 18th. The quote provided is for our base rate for all DJ services and sound system.

Package A: DJ Services and Sound System ($X)
Package B: DJ Services and Sound System + Stage Lighting ($X)

Please feel free to give me a buzz (email, call, text) anytime to discuss any questions you may have over the information provided in this quote. Also, feel free to check out the media section of our GigMasters page, which includes videos and testimonials. We look forward to hearing from you!

Cheers,
John Smith
NYC Entertainment

Remember!

1 in 3 bookings goes to the vendor that responds first! So make sure you submit your quote as soon as you can (create Saved Responses!). And, as a member in good standing, please make sure you report all GigMasters bookings so we can keep sending more leads your way.

Download our How to Respond Like a Pro Checklist to get some quick tips for responding to clients along with a full quote response template that you can try out on your next lead!

VIEW FULL CHECKLIST

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If you're looking for some additional booking tips, check out this helpful guide to getting booked for weddings, birthdays, and corporate functions.

Topics: Gig Tips

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