COVID-19 Update & Tips for Vendors

Posted by Alyssa Van Aman on March 23, 2020

The Bash | CoronavirusWe understand that COVID-19 continues to impact our members and clients right now. It’s a difficult time for businesses, especially for our members in the event industry and those who are having to cancel important events, both small and big.

Last updated: October 30, 2020

We Are Here to Help

We’re confident that the party and event planning industry will come back stronger than ever, but for now, we recommend that our vendors and party planners adhere to the guidelines provided by the WHO, CDC, and federal and local governments. We do not encourage or recommend that our members book events with clients where they are prohibited.

Our team remains committed to helping and supporting both our members and clients during this time. You can always reach us at info@thebash.com or 866-342-9794. our Account Services team is available Monday – Friday, between 9am and 5:30pm EST and has limited coverage on the weekends as well. We are also continuing to publish COVID-19 related articles.

Update to Our Last Minute Cancellation Policy

We are making some modifications to our Event Protection Policy until further notice. In the case of a last minute event cancellation due to COVID-19, we will not be penalizing members we will be refunding the booking fee to members and clients will not be able to leave a review. Our goal is to handle any COVID-19 related event cancellations as delicately as possible. As far as memberships go, we will continue to monitor the situation and will provide more information if anything changes as our team works through the best solution for all parties. 

7 Tips to Keep in Mind

In an effort to provide additional support, we put together some tips to keep in mind as you are trying to navigate this time of uncertainty.

1. Take Care of Yourself

The most important thing you can do right now is to take care of yourself, otherwise you won't be able to be there for your clients. We recommend following the best practices issued by the CDC to stay healthy and minimize the spread of COVID-19.

2. Stay in the Know

Take the time to educate yourself using reputable sources like the Centers for Disease Control (CDC) and the World Health Organization (WHO) so that you can properly understand the facts and speak to it with clients.

3. Communication Is Key

Make sure you are communicating with your clients about their events and, in the end, making the best decision for both them and yourself. Instead of using the word "cancel" when speaking with clients, try to lead with language around rescheduling and how you can still provide service on a different date in the near future.

4. Be Patient & Try to Stay Positive

This is a difficult time and know that it is stressful for all of our members and clients that have had to cancel events, big and small. Do your best to handle concerns from clients with patience and understanding. Event cancellations and appointments needing to be rescheduled are bound to happen, if they haven't already. Try to stay patient, understand their concerns, and handle the situation with grace.

5. Put Yourself in the Client's Shoes

Your clients are likely cancelling or rescheduling very special events that they may have been planning for a while now. Cancellations of course have a significant financial impact on your business, but try to also put yourself in the client's shoes and understand how this is affecting them, especially when having to cancel big events like their wedding or corporate events that have been planned for several months. 

6. Lean on Your Network for Advice & Tips

Take advantage of your network and don't be afraid to ask for help and tips from your colleagues. Utilize social networks and groups to start the discussion and exchange best practices for handling cancellations and concerns from clients.

8. Take This Time to Work on Your Business

As you're practicing social distancing, use this time to focus on how you can grow your business when we return to normalcy. Maybe it's investing in things that you haven't necessarily had the time to focus on previously, like:

  • Refreshing your profile with new photos and videos.

  • Giving some love to your bio, whether it's just freshening it up or adding some recent notable gigs and awards to it.

  • Coming up with a social media plan to engage and drive followers.

  • Working on a couple of new responses to send to clients when they reach out for a quote to determine which version works best.

  • Hosting virtual events for those party planners who are still looking to celebrate while social distancing.

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COVID-19 RESOURCES FROM THE BASH

Report Download: How Event Vendors are Navigating COVID-19

COVID-19 Event Checklist for Vendors and Party Hosts

How These Santas Are Preparing for Events This Holiday Season

Tips For Bartenders and Caterers Servicing Contactless Events

Best Practices For Communicating With Party Planners Throughout COVID-19

6 Ways to Update Your Profile Right Now

How to Handle Summer Events Amid COVID-19

Social Media Must-Dos During COVID-19

Your Top Questions Surrounding COVID-19, Answered!

How to Handle Events Impacted by COVID-19

How to Work on Your Business During COVID-19

WeddingPro Webinar: COVID-19 Q&A for Pros

WeddingPro Webinar: Social Media Dos and Don'ts

Our Advice for Party Planners on The Bash

Tips from the Pros: How to Navigate COVID-19

VIRTUAL & CONTACTLESS EVENT RESOURCES FROM THE BASH

How to Execute Virtual Events: Our Tips and Guide for Event Pros

Virtual Event Tips From Comedian Mike Maxwell

Virtual Event Tips from a Psychic, Fortune Teller, and Hypnotist

4 Vendors Performing at Virtual and Contactless Events Right Now

How Santa Claus Can Keep the Holiday Spirit Alive This Year

Member Spotlight - Joshua J Schmidt

Tips for Performing Virtually From Cover Band Carly & the King

Member Spotlight: Apiary Cafe

How Barspirit Bartending Is Adapting to Events Right Now

Video: Virtual Event Tips from DJ Ben

Video: Virtual Event Tips from Mike Slater

Member Spotlight: Caricaturists Timothy & Andreea Baker on Virtual Events

Member Spotlight: DJ Luccio on Virtual Events

Member Spotlight: The Mobile Barista

Member Spotlight: Violinist Rachael Miller

5 Tips for Your Virtual Performance

New Feature: Opt in to Virtual Events on The Bash

RESOURCES FROM OUR FRIENDS AT WEDDINGPRO

5 Major Safety Considerations Wedding Pros Are Addressing Right Now

How to Evolve Your Wedding Business for a Post-COVID World [FREE Download]

Weddings in the Season of COVID-19: 6 Ways to Prepare for a Second Reschedule

Wedding Planning During COVID-19: When to Check In With Your Couples

State of the Wedding Industry Report [Free Download]

5 Major Safety Considerations Wedding Pros Are Addressing Right Now

DJs: 6 Questions (And Answers!) from Our COVID-19 Webinar

Photographers & Videographers: 10 Questions (And Answers!)

10 Ways to Prep Your Business for COVID-19

Finances Decoded: From Payment Plans to Expense Tracking

5 Ways to Help Clients Reschedule Their Events Due to COVID-19

How to Stay Calm During COVID-19

3 Positive Messages to Spread To Your Clients in the Midst of COVID-19

Contracting for Coronavirus: Your Top Questions, Answered

5 Social Media Dos and Don'ts During COVID-19

5 Ways to Move Your Business Forward

Paycheck Protection Program (PPP) Loans FAQs

How To Know if You Should Apply for the Paycheck Protection Program (PPP)

Important Information about Individual Tax Relief

Paycheck Protection Program (PPP) Money Has Run Out. Now What?

VIEW ALL RESOURCES>

Topics: COVID-19 Support

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